FRAGAPANE FARMS WEBSITE PRIVACY POLICY

Why do we have a Privacy Policy?

When you interact with us, we may collect your information during the process. This Privacy Policy sets out how we collect, store, use and share your information and your choices regarding your information.

M. Fragapane & Sons Pty Ltd (ACN 083 207 489) as trustee for the Fragapane Trading Trust (ABN 46 125 098 640) trading as Fragapane Farms (we or us) is committed to being open and transparent about the management of your personal information.
This Privacy Policy has been developed in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

What is ‘personal information’?

‘Personal information’ means information or an opinion about an individual, or information by which an individual can be reasonably ascertained, whether the information or opinion is true or not. In essence, it is any information that can be used to personally identify you.

When does our privacy policy apply?

By accessing or continuing to access Fragapane Farms website or by making enquiries or submitting orders with us to purchase our products and services, you accept the terms of this Privacy Policy.

We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Why do we collect your personal information?
Fragapane Farms collects personal information that is reasonably necessary for our functions and activities, particularly, for the primary purpose of providing our products and services to you. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure such as marketing and undertaking research to improve our business.

How do we collect your personal information?
We generally collect your personal information directly from you during the course of our relationship with you, including by way of telephone and email correspondence and via our website (www.fragapanefarms.com.au). We may, in some cases, also need to collect personal information from third parties and publicly available sources. We will only collect personal information by lawful and fair means.
When you visit Fragapane Farms’ website, a small data file called a cookie may be placed on your computer. The purpose of a cookie is to assist us in analysing web traffic by recording information about the pages people visit, so that we know what people find interesting and useful. This anonymous information is not linked to your identity or any other personal information that you provide us. You may be able to set your computer so that cookies are refused, however this action could impede the functionality of Fragapane Farms’ website.

What personal information do we collect?

The kinds of personal information that Fragapane Farms collects and holds will depend on the type of service that you require, but may include your:

● name;
● principal place of business, billing and/or postal address;
● delivery address;
● contact details such as telephone numbers and e-mail addresses;
● payment and transaction information.

When do we use or disclose PERSONAL INFORMATION?

Fragapane Farms may use or disclose your personal information for our functions and activities, and to provide our products and services to you. For example, we may use or disclose your personal information to:
● set up your account details;
● communicate with you for reasons related to your purchase of products and services;
● respond to your enquiries; or
● let you know about Fragapane Farms’ related products and services, specials and promotions that may be of interest to you.
We may also need to use or disclose personal information to our employees, related bodies, corporate and third party companies who perform part of our service delivery, banks to facilitate the establishment of electronic funds payments and transfers, debt collection agencies and mail service providers. We may also disclose information to government authorities as required by law. In these circumstances, these third parties are required to protect your privacy.

Fragapane Farms does not disclose your personal information to any third party for the purposes of allowing them to market their products or services to you. However, from time to time, we may use your personal information for our direct marketing purposes. You authorise us to use your contact details such as your postal address, email address and phone number to send you information about our products and services.

If at any time you would like to unsubscribe from receiving marketing communications from us, you can email us at office@fragapanefarms.com.au and we will remove you from our mailing list.

How do we store PERSONAL INFORMATION?

Fragapane Farms holds personal information electronically and in hard copy form at our premises. We take reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, theft, modification or disclosure. We employ a number of means to protect your personal information including:

● external and internal premises security;
● restricted access to personal information;
● IT password protection; and
● data is securely backed up off site.

We do not store or disclose any personal information outside Australia.

We take reasonable steps to securely destroy or de-identify all personal information where it is no longer necessary to retain the information for the purposes for which it was requested or as required by law.

We cannot guarantee that the transmission of data over the internet is totally secure. As such, any information that you choose to transmit to us over the internet is done at your own risk. Further, there is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we become aware that any information under our control has been compromised as a result of a breach of security, we will investigate the situation and notify the individuals affected, as required, as soon as practicable in accordance with any applicable laws and regulations.

If you suspect any misuse or loss or, or unauthorised access to, your personal information, please let us know immediately.

Links to third party websites

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices or, or any content on, those linked websites, and have no control over or rights in those linked websites.
The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

How can you access YOUR PERSONAL INFORMATION?

We rely on the personal information we hold about you to efficiently provide our services. For this reason, it is very important that the personal information we collect from you is accurate, complete and up-to-date.
You may request access to any personal information that we hold about you, contact us at any time to update your personal information or to tell us that the information we hold about you is inaccurate or incomplete.
There are certain circumstances under the Privacy Act 1988 (Cth) where Fragapane Farms is not required to provide you with access to your personal information on request. We may refuse you access to your personal information in a number of circumstances, including where the information may relate to existing or anticipated legal proceedings with you, where denying access is required or authorised by law, or where the request for access is regarded as frivolous or vexatious. If we deny your request for access to, or refuse your request to correct your personal information, we will explain why.

How can you contact Fragapane Farms ABOUT PRIVACY MATTERS?
If you would like to contact Fragapane Farms in relation to this Privacy Policy, if you wish to request access or correction to your personal information or make a complaint, you may contact us in any of the following ways:
By writing to: Fragapane Farms, 766 Duncans Road, Werribee South, Vic 3030
By email: office@fragapanefarms.com.au
Please include your name, email address and/or telephone number and clearly describe your query. We will investigate your query and respond to you within a timely manner.
If you are not satisfied with the result of your complaint to Fragapane Farms, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC) – see http://www.oaic.gov.au for details.

This Privacy Policy was last updated: 01/05/23